FAQ – Snow4Fun ski and snowboard school in Szklarska Poręba

Booking and payment

How do I book lessons at Snow4Fun?

Use the form on the Snow4Fun website or call +48 601 52 77 70. In the winter season our phone line is open from 7:00 to 22:00.

How will I receive my booking confirmation?

Once our office enters your booking into the system, you will receive confirmation by email.

When should I book lessons?

As soon as you are sure you are coming to Szklarska Poręba. Booking earlier gives you a better chance of finding places on your preferred dates.

Can I enrol my child on the day of the lesson?

Yes, if places are available.

Do you have a waiting list?

Yes. If a group is full, contact our office to join the waiting list.

When do I pay for lessons?

Before the lessons begin. We prefer cash payment.

Can I get an invoice?

Yes. Please provide your invoice details before the lessons begin.

Is the lift pass included in the lesson price?

A lift pass is included only in the “Preschooler on Skis” course when lessons take place at Nartolandia or Ski Arena Szrenica. At any other resort, the lift pass costs extra. For all other lessons, the price does not include a lift pass, which must be purchased separately. Equipment hire is charged separately for all offers.

Is equipment hire included in the price?

No. Equipment hire is charged separately for all offers.

Do Snow4Fun customers get a discount on equipment hire?

Yes. Snow4Fun customers receive a 20% discount at Paulo Sport.

Where can I check lesson prices?

Check the current price list for your course and your booking summary.

Lesson organisation

At what age can children start learning to ski?

We welcome children from age 3 for 30-minute trial lessons. “Preschooler on Skis” is for children aged 4–7. The Young Skier Academy and six-day courses welcome children from 4½ years of age. Groups are matched to each child’s age and ability.

Where do I collect my child after lessons?

Parents collect their children outside the Snow4Fun school office after the lessons finish.

What if we are late for lessons?

If you know you will be late with your child, call our office as soon as possible. We will suggest a possible solution depending on how late you will be.

Is there a break for food and drinks?

Yes. We organise a break and provide children with a drink and a sweet snack.

Does my child need to bring their own drink or food?

This is not necessary.

Can parents watch the lessons?

Yes, from beside the slope. Parents must not enter the slope and should keep their distance to avoid distracting their child.

Do parents have to stay on site during lessons?

No. Parents may leave and return to collect their child, but must remain reachable by phone throughout the lessons.

Do children move to a different slope during lessons?

No. We do not change the lesson location while lessons are in progress.

Are lessons available on Sundays and public holidays?

Yes, we also run lessons on Sundays and public holidays.

Can lesson times change?

In exceptional circumstances, yes. We give advance notice of any changes.

Which languages are lessons available in?

Polish, English and German. We confirm instructor availability in your chosen language when you book.

Equipment and preparation

Does my child need their own skis, boots and helmet?

No. Your child can use their own equipment or hire it at Paulo Sport.

Can we hire equipment before the first lesson day?

Yes. We recommend hiring equipment before the first day of lessons.

Does the rental shop help select suitable equipment?

Yes. Paulo Sport helps select suitable skis, boots and other equipment.

Is a helmet compulsory?

Yes. A helmet is compulsory during Snow4Fun lessons.

How should I dress my child for ski lessons?

Choose clothing suitable for the weather. Dressing in layers helps children stay comfortable while learning to ski and avoid overheating or getting cold.

Does my child need goggles and spare gloves?

They are not compulsory. Whether they are useful depends on the weather.

Can I leave my child’s belongings in the office?

No. Children’s belongings cannot be left in the office during lessons.

Safety and children’s needs

How many children are in a group?

Group size depends on the children’s ages and ability levels.

What insurance does a participant need?

Participants must arrange their own personal accident insurance and medical expenses cover (NNW and KL).

What should I do if my child becomes ill before lessons?

Inform the Snow4Fun office as soon as possible.

What happens if my child has an accident or feels unwell?

We contact the child’s parents.

Can children with allergies or additional needs take part?

Yes. Please tell us about these needs when booking.

Can a child with a chronic illness take part?

Please call our office. We consider each case individually.

What if my child is afraid to be away from a parent?

Our instructors help children settle into lessons calmly and get to know the group. Give your child the chance to start independently.

What if my child does not want to continue on the first day?

Our instructors help children work through initial difficulties calmly. We discuss each situation individually with the parent.

How do you contact parents during lessons?

Contact is made through the Snow4Fun office.

Your child’s progress

What will my child learn on the first day?

The content depends on the child’s age and ability. Beginners learn the basics of moving safely on skis.

How will I hear about my child’s progress?

The instructor gives parents feedback after the lessons finish.

Closed slopes and lessons in Harrachov

What do you offer when the slopes are closed?

We offer lessons in Harrachov on the Czech side of the border.

Does my child need an identity document for lessons in Harrachov?

Yes. Your child must have their own identity document.

Young Skier Academy

Who is the Young Skier Academy for?

Children aged 4.5 and over who are starting to ski or improving their skills. We match groups to children’s ages and abilities.

Can my child attend the Academy for just one day?

Yes. You can choose one day or several selected days.

Can my child join the Academy midweek?

Yes, if places are available. Private lessons can also start at any time once you book an available slot.

Where do beginners learn?

At Nartolandia. Children aged 4.5–6 have lessons from 10:30 to 13:30, and beginners aged 7–14 from 10:00 to 14:00.

When does my child move to the Ski Arena?

After learning to stop and turn independently and once the instructor and Snow4Fun office confirm the move.

Where do the Academy’s Super Skiers meet?

At the Snow4Fun office at Ski Arena Szrenica at 9:45. Lessons run from 10:00 to 14:00.

Can I change the Academy days I have booked?

Yes, if places are available on the new dates. Please agree the change with our office.

How do I cancel an Academy day without charge?

You can cancel a selected Academy day free of charge by sending an SMS to +48 601 52 77 70 by 20:00 on the day before the lesson. Use the format: “REZYGNUJĘ, child’s first and last name, date of the lesson being cancelled”.

6-day course for children

When should I choose the 6-day course instead of the Academy?

Choose the 6-day course for a full week of lessons. For a shorter stay or selected days, choose the Young Skier Academy.

What are the 6-day course times?

First Steps aged 4.5–6: Nartolandia, 10:30–13:30, Meeting: 10:20. First Steps aged 7–14: Nartolandia, 10:00–14:00, Meeting: 9:50. Super Skiers (4.5–14 years): Ski Arena Szrenica, 9:30–14:30, meeting at 9:15. Exception: on 1 January 2027 lessons begin at 11:30.

What are the 6-day course dates for 2026/2027?

27 December 2026–1 January 2027; 18–23 and 25–30 January 2027; 1–6, 8–13, 15–20 and 22–27 February 2027.

Can I cancel the 6-day course?

Once the booking is confirmed, customer cancellation with a refund for the course or unused days is not offered. Mandatory statutory rights remain unaffected.

Are there races, certificates and medals?

Yes. On Fridays during the 6-day course, we organise races where children receive certificates and medals.

Are lift passes and equipment hire included in the course price?

No. Lift passes and equipment hire are paid for separately.

Preschooler on Skis

When does the Preschooler on Skis course take place?

3–8 January 2027 and 1–6 March 2027, during less busy periods.

Can I cancel the Preschooler on Skis course?

Once the booking is confirmed, customer cancellation with a refund for the course or unused days is not offered. Mandatory statutory rights remain unaffected.

Is a lift pass included in Preschooler on Skis?

A lift pass is included only in the “Preschooler on Skis” course when lessons take place at Nartolandia or Ski Arena Szrenica. At any other resort, the lift pass costs extra. For all other lessons, the price does not include a lift pass, which must be purchased separately. Equipment hire is charged separately for all offers.

Adults and snowboard

What lessons does Snow4Fun offer for adults?

Adults can choose private lessons or a 5-day group course.

Can an adult learn to ski from scratch?

Yes. We also teach adult beginners.

Do you offer snowboard lessons for adults?

Yes.

Can several people book a lesson together?

Yes, if participants are of a similar age and have the same ability level.

Can I reschedule a private lesson?

Yes, if places are available at the new time. Contact our office as soon as possible to agree the change.

When can an adult cancel a private lesson without charge?

By 20:00 on the day before the lesson.

Can private lessons interrupted by an injury be resumed later?

Yes. Please agree a date with the Snow4Fun office.

What ages is the Super Skiers group for?

In the Young Skier Academy and the 6-day course, Super Skiers is for children aged 4.5–14. Group placement also depends on skiing ability.

What ages is Preschooler on Skis for?

Preschooler on Skis is for children aged 4–7.